Authenticity and Sourcing
PLC Department sells new surplus and refurbished industrial automation products that are acquired through independent, third-party channels. We are not an authorized distributor, reseller, or representative for any of the manufacturers listed on our website, including but not limited to:
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Allen-Bradley (Rockwell Automation)
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GE Fanuc
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Mitsubishi Electric
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Omron
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Schneider Electric
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Siemens
All warranties, guarantees, and post-sale support—when offered—are provided exclusively by PLC Department and not by the original manufacturer. We make no representations regarding any manufacturer’s quality control procedures, certifications, or support related to the items we sell.
Products may differ from new-in-box factory versions in several ways, including but not limited to:
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Country of origin
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Series, revision, or firmware level
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Packaging, labeling, or language of manuals
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Included accessories or documentation
This website is not affiliated with, endorsed, sponsored, or approved by any manufacturer referenced herein. All logos, trademarks, brand names, and product images remain the property of their respective owners and are used solely for identification and compatibility purposes.
Firmware and Software Notice
Some automation components (e.g., PLCs, HMIs, drives) may include firmware pre-installed, but PLC Department makes no guarantee regarding:
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The presence, functionality, or operability of firmware;
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The firmware version or revision level;
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Your ability or legal right to download, access, or install firmware from the OEM or any third party.
PLC Department does not obtain, install, or provide firmware or licensed software under any circumstances. It is your sole responsibility to ensure compliance with any End-User License Agreements (EULAs), software terms, or intellectual property restrictions applicable to your use of the product. Use of firmware/software may be subject to restrictions that you must comply with independently of PLC Department.
Liability and Counterfeit Disclaimer
PLC Department takes measures to source products from reputable suppliers; however, because we operate independently of any OEM, we do not guarantee authenticity in the same way an authorized distributor might.
We assume no liability for losses, damages, or malfunctions resulting from the use of surplus, refurbished, or potentially counterfeit items.
Customers are encouraged to perform their own due diligence prior to installation or use. If you suspect a product is non-authentic, please consult our Return & Refund Policy for instructions.
For more information on unauthorized and gray market products, please review Rockwell Automation’s official statement:
https://www.rockwellautomation.com/en-us/sales/unauthorized-products.html
Product Descriptions
All product descriptions, photos, and specifications on this website are provided for informational purposes only. PLC Department makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of product information. You assume full responsibility for verifying compatibility, applicability, and specifications prior to purchase.
Returns and Refunds
Our Return & Refund Policy outlines your rights and our procedures for returns, refunds, and replacements. We aim to provide a smooth resolution for eligible issues, subject to the terms and timelines set forth in the policy.
Acknowledgment
By accessing this website and purchasing from PLC Department, you confirm that you have read, understood, and accepted all terms contained in this policy and disclaimer. If you do not agree, please refrain from using our services or purchasing our products.
For questions, concerns, or legal inquiries, please contact us at:
📧 contact@plcdepartment.com